Help & Troubleshooting

Quick solutions to common issues

"Video Is No Longer Available" Error

Possible Cause:

It is possible that the video has been removed by the user who originally posted it.

Solution:

Please contact us so we can find another version of the video.

Video Loading Slowly or Not Playing Smoothly

Possible Cause:

Occasionally there are slowdowns of the YouTube (Dailymotion, etc.) servers. If the problem occurs all the time, it could be that your Internet connection is slow.

Additional Resources:

"Sign in to confirm you're not a bot" Message

Possible Cause:

This message comes from YouTube, not from Flixxy. It typically appears when YouTube detects unusual activity from your connection — most often caused by a VPN, a privacy/ad-blocking extension, or browser cookie issues.

Solutions (try in order):

  1. Disable your VPN. If you're using a VPN (e.g. Norton VPN, ExpressVPN, NordVPN), turn it off and reload the page. This is the most common fix.
  2. Disable ad blockers or privacy extensions. Temporarily turn off extensions like uBlock Origin, Privacy Badger, or similar tools and try again.
  3. Clear cookies and cache. In Chrome: go to Settings > Privacy and Security > Clear browsing data, select "Cookies and other site data" and "Cached images and files," then click Clear Data and reload.
  4. Make sure cookies are enabled. In Chrome: go to Settings > Privacy and Security > Cookies and other site data and ensure "Allow all cookies" is selected.
  5. Try a different browser or Incognito Mode. Open the page in Firefox, Edge, or Chrome's Incognito Mode (Ctrl+Shift+N on Windows / Cmd+Shift+N on Mac).
  6. Restart your computer. A simple reboot clears many temporary network and browser issues.

Note: You do not need to sign in to a Flixxy account — there is no Flixxy account. The sign-in prompt (if it appears) is from YouTube. Signing into your Google/YouTube account may resolve it, but is not required to watch videos on Flixxy.

Need More Help?

For further technical support, please contact us. Please include a screenshot of the issue you're experiencing.

Contact Tech Support

How to Take and Send a Screenshot

🖥️

Windows PC

Method 1: Print Screen Key

  1. Press the PrtScn (Print Screen) key on your keyboard
  2. Open your email program
  3. Click in the email body and press Ctrl + V to paste
  4. Send the email with the attached screenshot

Method 2: Snipping Tool (Recommended)

  1. Press Windows key + Shift + S
  2. Select the area you want to capture
  3. The screenshot is copied to your clipboard
  4. Open your email and press Ctrl + V to paste
📱

iPhone / iPad

Taking the Screenshot:

  1. iPhone with Face ID: Press Side Button + Volume Up simultaneously
  2. iPhone with Home Button: Press Home Button + Side Button simultaneously
  3. The screen will flash and the screenshot will be saved to Photos

Sending the Screenshot:

  1. Open the Photos app
  2. Find your screenshot (usually the most recent photo)
  3. Tap the Share button
  4. Select Mail and compose your email to us
📲

Android Phone / Tablet

Taking the Screenshot:

  1. Press and hold Power Button + Volume Down simultaneously
  2. Some phones use Power Button + Home Button
  3. The screen will flash and the screenshot will be saved
  4. You'll see a notification that the screenshot was captured

Sending the Screenshot:

  1. Open the notification or go to your Gallery app
  2. Find your screenshot
  3. Tap the Share icon
  4. Select Gmail or your email app and send it to [email protected]

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